YOUR FEEDBACK IS IMPORTANT TO US
In this section you can file, follow up and consult the reports of your Request, Complaints, Claims, Suggestions and Compliments. FONDO DE EMPLEADOS GRUPO Job&Talent it is important to attend to your requirements, requests for information or documents, qualify a service, propose improvement actions or raise a complaint (Political Constitution of Colombia and Law 1755 of 2015).
WHAT IS A REQUEST?
This is the request made on behalf of oneself, a proxy, representative or entity to request the recognition of a right, the provision of a service, to request information, documents or copies, to make enquiries and to obtain a timely and substantive response.
WHAT IS A COMPLAINT?
It is the expression of disagreement, dissatisfaction or discontent when receiving inadequate attention from a public servant.
WHAT IS A CLAIM?
It is the demand for the absence or improper provision of a service or the lack of attention to a request.
WHAT IS A SUGGESTION?
It is the manifestation of a proposal for a change or improvement of a service, procedure or process.
WHAT IS A GREETING OR THANK YOU?
It is the positive manifestation of gratitude for the service or management of the entity.
